Lesson Category: IT Service Management (ITIL 4)

IT Service Management (ITIL 4) – Summary This Lesson provides a full summary of the key ITIL 4 concepts.  Go …

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IT Service Management (ITIL 4) – Technical Management Practices This Lesson provides a list of key (Foundation) technical management practices deployment …

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IT Service Management (ITIL 4) – Service Management Practices This Lesson lists the key (Foundation) service management practices service level …

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IT Service Management (ITIL 4) – General Management Practices This Lesson lists of the key (Foundation) general management practices relationship …

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IT Service Management (ITIL 4) – Service Value System This Lesson provides an overview of the Service Value System: 7 …

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IT Service Management (ITIL 4) – The Four Dimensions This Lesson explores the 4 Dimensions of Service Management: Organizations and People …

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IT Service Management (ITIL 4) – Service Management Concepts This Lesson explores the key concepts and definitions of: service and service …

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IT Service Management (ITIL 4) – An Overview This Lesson covers a high-level summary of the new and changed concepts in …

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IT Service Management (ITIL 4) – Introduction This Lesson covers: course objectives structure of the ITILv3 2011 and ITIL 4 …

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