ITIL 4 Leader: DITS – Implementing Strategy
ITIL 4 Leader: DITS – Implementing Strategy This Lesson covers: Operating models Architecture Management Practice Workforce and Talent Management Practice …
Lesson Category: ITIL 4 Digital & IT Strategy
ITIL 4 Leader: DITS – Defining Strategy
ITIL 4 Leader: DITS – Defining Strategy This Lesson covers: Digital readiness assessment and gap analysis Communicating vision/strategy Business cases …
ITIL 4 Leader: DITS – Risk
ITIL 4 Leader: DITS – Risk This Lesson covers: Risk management (and the related practice) Identifying and assessing risks Innovation …
ITIL 4 Leader: DITS – Digital Approaches
ITIL 4 Leader: DITS – Digital Approaches This Lesson covers: Approaches: customer journeys; omnichannel delivery/support; context-sensitive delivery/support; customer analytics; customer …
ITIL 4 Leader: DITS – Strategy through Disruption
ITIL 4 Leader: DITS – Strategy through Disruption This Lesson covers: Organizational viability and reliance on: agile; lean; continuous; co-creational …
ITIL 4 Leader: DITS – Environmental Analysis
ITIL 4 Leader: DITS – Environmental Analysis This Lesson covers: External analysis (PESTLE) Internal analysis (four dimensions of service management) …
ITIL 4 Leader: DITS – Key Concepts
ITIL 4 Leader: DITS – Key Concepts This Lesson covers: Digital Technology; Digital Business; Digital Organization; Digitization; Digital Transformation; Business …
ITIL 4 Leader: DITS – Summary
ITIL 4 Leader: DITS – Summary This Lesson covers: Review the learning objectives Please login.
ITIL 4 Leader: DITS – Exam Preparation
ITIL 4 Leader: DITS – Exam Preparation This final section is the exam preparation to familiarise yourself with the exam …
ITIL 4 Leader: DITS – Overview
ITIL 4 Leader: DITS – Overview This Lesson covers: Overview of Digital & IT Strategy Learning Objectives Please login.