ITIL 4 Foundation – Summary
ITIL 4 Foundation – Summary This Lesson provides a full summary of the key ITIL 4 concepts in preparation for …
Lesson Category: ITIL 4 Foundation
ITIL 4 Foundation – Exam Preparation
ITIL 4 Foundation – Exam Preparation This final section is the exam preparation to familiarise yourself with the exam format …
ITIL 4 Foundation – Technical Management Practices
ITIL 4 Foundation – Technical Management Practices This Lesson provides a list of key (Foundation) technical management practices deployment management …
ITIL 4 Foundation – Service Management Practices
ITIL 4 Foundation – Service Management Practices This Lesson lists the key (Foundation) service management practices service level management IT …
ITIL 4 Foundation – General Management Practices
ITIL 4 Foundation – General Management Practices This Lesson lists of the key (Foundation) general management practices relationship management supplier …
ITIL 4 Foundation – Service Value System
ITIL 4 Foundation – Service Value System This Lesson provides an overview of the Service Value System: 7 guiding principles …
ITIL 4 Foundation – Service Management Concepts
ITIL 4 Foundation – Service Management Concepts This Lesson explores the key concepts and definitions of: service and service management customer …
ITIL 4 Foundation – Overview
ITIL 4 Foundation – An Overview This Lesson covers a high-level summary of the new and changed concepts in ITIL 4 …
ITIL 4 Foundation – Introduction
ITIL 4 Foundation – Introduction This Lesson covers: course objectives structure of the ITILv3 2011 and ITIL 4 qualifications nature …
ITIL 4 Foundation – Dimensions
ITIL 4 Foundation – The Four Dimensions This Lesson explores the 4 Dimensions of Service Management: Organizations and People Value Streams …