ITILv3 MALC – Chapter 8 ITILv3 MALC – Chapter 8 This chapter covers: Lesson 33: Implementing Service Management Lesson 34: Assessing Service Management Lesson 35: … Read moreITILv3 MALC – Chapter 8
ITILv3 MALC – Chapter 7 ITILv3 MALC – Chapter 7 This chapter covers: Lesson 30: Measuring Lesson 31: Measurement Frameworks Lesson 32: Measurement Summary Please … Read moreITILv3 MALC – Chapter 7
ITILv3 MALC – Chapter 6 ITILv3 MALC – Chapter 6 This chapter covers: Lesson 26: Governance Lesson 27: Organisational Structure Lesson 28: Service Provider Types … Read moreITILv3 MALC – Chapter 6
ITILv3 MALC – Chapter 5 ITILv3 MALC – Chapter 5 This chapter covers: Lesson 21: Stakeholder Needs Lesson 22: Managing Cross-Lifecycle Processes Lesson 23: Implementing … Read moreITILv3 MALC – Chapter 5
ITILv3 MALC – Chapter 4 ITILv3 MALC – Chapter 4 This chapter covers: Lesson 14: Process Integration Across the Lifecycle Lesson 15: Service Strategy Lesson … Read moreITILv3 MALC – Chapter 4
ITILv3 MALC – Chapter 3 ITILv3 MALC – Chapter 3 This chapter covers: Lesson 7: Planning & Support Lesson 8: Change Management Lesson 9: Service … Read moreITILv3 MALC – Chapter 3
ITILv3 MALC – Chapter 2 ITILv3 MALC – Chapter 2 This chapter covers: Lesson 3: The Practice of Service Management Lesson 4: Service Value Across … Read moreITILv3 MALC – Chapter 2
ITILv3 MALC – Chapter 1 ITILv3 MALC – Chapter 1 This chapter covers: Course Introduction Lesson 1: Course Organisation Lesson 2: Course Conventions & Agenda … Read moreITILv3 MALC – Chapter 1