ITILv3 OSA – Chapter 6
ITILv3 OSA – Chapter 6 This chapter covers: Lesson 21: Organizational Structures Lesson 22: Roles & Responsibilities Lesson 23: Technology …
Lesson Category: ITILv3 OSA
ITILv3 OSA – Chapter 5
ITILv3 OSA – Chapter 5 This chapter covers: Lesson 16: Service Desk Function Lesson 17: Technical Management Function Lesson 18: …
ITILv3 OSA – Chapter 4
ITILv3 OSA – Chapter 4 This chapter covers: Lesson 13: Common Activities Lesson 14: OSA’s Common Activities Lesson 15: Common …
ITILv3 OSA – Chapter 3
ITILv3 OSA – Chapter 3 This chapter covers: Lesson 6: Event Management Lesson 7: Incident Management Lesson 8: Request Fulfilment …
ITILv3 OSA – Chapter 2
ITILv3 OSA – Chapter 2 This chapter covers: Lesson 3: Service Operation Lesson 4: Principles of OSA Lesson 5: OSA …
ITILv3 OSA – Chapter 1
ITILv3 OSA – Chapter 1 This chapter covers: Course Introduction Lesson: Course Organisation Lesson: Course Conventions & Agenda Please login.