ITIL®4 Foundation Training Course

£0.00 (Excl. VAT)

This is a scheduled public course delivered by our accredited ITIL 4 trainers with full ITIL4 Foundation material.

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Course detail

This ITIL®4 Foundation training course provides IT managers and practitioners with a practical understanding of the key concepts, principles, dimensions and practices that enables successful IT Service Management provision. It also prepares delegates for the ITIL4 Foundation Course Examination. The course is based on the ITIL4 service value system.

Who should attend

This ITIL course is for IT managers and practitioners involved in the strategy, design, and implementation and on-going delivery of business-used IT services and who require an insight into Service Management best practice.  There is no specific pre-requisite for this course.

ITIL4 Foundation Course Objectives

  • Enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted in their own organisation
  • Provides an overview of the main concepts such as service, value, functions, processes and how they interact
  • Prepares delegates for the ITIL Foundation examination (ITIL4 edition).

Course structure

Scheduled: This is an instructor-led (physical or virtual) course that uses a combination of lectures, group discussions, assignments and sample exams to reinforce the key learning topics, and is based on AXELOS Best Practice Guidelines as documented in the ITIL4 manuals (available for purchase separately).  (this item you are viewing)

eLearning: This is a self-paced online version of the course which uses recorded lectures, checkpoint tests and sample exams.  The exam is provided remotely online after the training.

Blended: This is a combination of eLearning and 4 regular 2-hour progress/revisions usually spread over 8 weeks. You can view this product here.

Course qualification

The Foundation Certificate in IT Service Management, which is a pre-requisite for all other ITIL-based courses. The format for the exam paper is 40 multiple-choice questions. It is a supervised, closed-book exam – the duration of which is a maximum of 60 minutes.