ITIL®v3 Capability: Managing Across the Lifecycle eLearning Course
£495.00 (Excl. VAT)
An annual license to study with Fox IT’s accredited ITILv3 Managing Across the Lifecycle course on the FoxLEARN training platform (includes exam)
Course detailsThis ITIL® course has been produced in order to provide a complete management level overview of the various lifecycle aspects of ITIL Managing Across the Lifecycle (ITIL MALC); including the managerial concepts and core information on the processes, roles, activities and techniques required to manage services across their lifecycle. The course will also enable students to prepare for and sit the examination for the ITIL Qualification: Managing Across The Lifecycle (ITIL MALC) (2011 edition). The managing across the lifecycle course is compulsory for those wishing to gain the ITIL® Expert qualification. This course includes the exam for professional qualification.
Who should attendDelegates are required to have achieved a minimum of 17 credits from any combination of ITIL V3 or 2011 edition units OR a combination of V2 Practitioner and V3/2011 units, including an ITIL® Foundation certificate in IT Service Management or V2 to V3 Bridge equivalent.
Course contentThis certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with Lifecycle practices and includes:
- Key concepts of the service lifecycle
- Communication and stakeholder management
- Integrating service management processes across the service lifecycle
- Managing services across the service lifecycle
- Governance and organisation
- Implementing and improving service management capability
Course QualificationThis course completes the ITIL® Lifecycle and Capability qualification programmes and leads to the ITIL® Expert qualification. The format for the exam paper is 10 scenario-based multiple-choice questions. At least 8 of these questions will relate to a single case study, issued in advance with additional short scenarios providing further background to their respective questions. They are gradient scored questions with one answer is worth 5 marks, the next best 3 marks, then 1 mark and a distracter that achieves no marks. It is a supervised, closed-book exam – the duration of which is a maximum of 120 minutes (if taken in native language). The pass mark will be 70% or more.
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