ITIL®v3 Capability: Service Offerings and Agreements eLearning Course

£495.00 (Excl. VAT)

An annual license to study with Fox IT’s accredited ITILv3 Capability: Service Offerings and Agreements course on the FoxLEARN training platform (includes exam)

This will also add the following products to your cart:

  • ITIL®v3 Capability: Service Offerings and Agreements Exam - Take 2
  • ITIL®v3 Capability: Service Offerings and Agreements Exam

Course details

The ITIL® Capability Service Offerings and Agreements (ITIL SOA) course builds on the general principles covered as part of the ITIL Foundation course and enables an organisation to introduce the processes associated with agreements: service catalogue management, service portfolio management, demand management, financial management for IT services, service level management, supplier management and business relationship management. It also prepares students for the ITIL Intermediate Qualification: Capability Service Offerings and Agreements (ITIL SOA) (2011 edition). This course includes the exam for professional qualification.

Who should attend

The course is suitable for individuals who require a deeper understanding of the protection processes and how they may be used to enhance the quality of IT service provision within an organization. It is particularly suited to process owners or managers, or people who will be working with, or documenting and deploying, the processes involved It offers a natural career development path for those who already hold the ITIL Foundation Certificate in IT Service Management obtained from an accredited training provider, or the v2 to v3 bridge equivalent.


    • Enables delegates to obtain knowledge on ITIL terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL
    • Provides delegates with practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines.
  • Prepares delegates for the ITIL Capability examination in Service Offerings and Agreements (2011 edition).

Course Qualification

The format for the exam paper is 8 scenario-based multiple-choice questions. They are gradient scored questions with one answer is worth 5 marks, the next best 3 marks, then 1 mark and a distracter that achieves no marks. It is a supervised, closed-book exam – the duration of which is a maximum of 90 minutes. Successful candidates will be awarded 4 credits towards the ITIL Expert qualification.