ITIL®v3 Lifecycle: Service Operation eLearning Course

£495.00 (Excl. VAT)

An annual license to study with Fox IT’s accredited ITILv3 Lifecycle: Service Operation course on the FoxLEARN training platform (includes exam)

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  • ITIL®v3 Lifecycle: Service Operation Exam - Take 2
  • ITIL®v3 Lifecycle: Service Operation Exam

Course details

In accordance with the ITIL® Service Operation course syllabus, this ITIL Lifecycle Service Operation course provides a complete management level overview of the various aspects of service operation; including the managerial concepts and core information on the processes, roles, activities and techniques required to facilitate control within the service operation stage of the service lifecycle. It also prepares students for the ITIL Intermediate Qualification: Lifecycle Service Operation (2011 edition). This course includes the exam for professional qualification.

Who should attend

The course is suitable for individuals who require a deeper understanding of the service operation stage of the service lifecycle and is particularly suited for those who are involved in service operation environs, whether that is ongoing management, coordination and integration of operation activities or those who need to understand how service operation (as a lifecycle stage) needs to be implemented to ensure superior quality in the provision and support if IT services to their customers. It offers a natural career development path those staff who already hold the ITIL Foundation Certificate. Before taking the course it is recommended, though not required, that candidates have an exposure to basic concepts in IT, and related work experience of at least two years. Delegates are required to hold the ITIL Foundation Certificate in IT Service Management obtained from an accredited training provider, or the v2 to v3 bridge equivalent.


The purpose of the service operation course is to enable delegates to fully understand ITIL® operation concepts and terminology. The course also examines organizational issues including functions groups, teams and departments alongside the operational health of the processes supporting those areas. These structures will enable role focused capabilities and competencies in support of the service lifecycle as described in ITIL®.

Course Qualification

The format for the exam paper is 8 scenario-based multiple-choice questions. They are gradient scored questions with one answer is worth 5 marks, the next best 3 marks, then 1 mark and a distracter that achieves no marks. It is a supervised, closed-book exam – the duration of which is a maximum of 90 minutes. Successful candidates will be awarded 3 credits towards the ITIL Expert qualification.